Refund policy

FasciaPro Shipping and Return Policy

Shipping Coverage

FasciaPro currently offers free shipping across Canada. At this time, we do not ship to locations outside of Canada. We are working on expanding our shipping coverage in the future.

Order Processing Time

Orders are processed within 1-3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking details (if applicable).

Estimated Delivery Times

Delivery times may vary depending on your location within Canada. Generally, orders are expected to arrive within:

  • Urban areas: 3-7 business days

  • Rural areas: 5-10 business days

Please note that unforeseen delays may occur due to weather, carrier issues, or high demand.

Order Refusal and Refund Policy

FasciaPro reserves the right to refuse an order if shipping costs exceed a reasonable threshold, making the order unprofitable for our business. In such cases, customers will be notified promptly, and a full refund will be issued to the original payment method.

Address Accuracy

Customers are responsible for providing accurate shipping information. FasciaPro is not liable for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping fees to resend the package.

Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us at climieadam@gmail.com within 7 days of delivery to initiate a claim. We will work with our shipping partners to resolve the issue promptly.

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of delivery for a refund or exchange, provided the item is in its original condition and packaging.

Return Process

  1. Contact us at climieadam@gmail.com to initiate a return.

  2. Ship the item back to us at your own expense to the following address: 870 Campbell Avenue, Ottawa, ON K2A 2C5, Canada

  3. Once we receive and inspect the item, we will process your refund within 5-7 business days to your original payment method.

Non-Returnable Items

Certain items such as personalized or final sale products are not eligible for returns or refunds.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Contact Information

If you have any questions or concerns about our shipping or return policies, please feel free to reach out to us:

  • Trade Name: FasciaPro

  • Phone: 1-819-598-5745

  • Email: fasciaprotool@gmail.com

  • Address: 870 Campbell Avenue, Ottawa, ON K2A 2C5, Canada

Thank you for choosing FasciaPro!